AT&T will be returning approximately 2,000 call center jobs to the US, as the company has decided to shutter an Indian call center that handles tech support calls for the telecom's broadband service.

Scammers are now using links in phishing-like emails to lead potential victims to fake tech support sites. The new tactic, noticed by Microsoft's Malware Protection Center, marks an evolution in bogus ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...